Support - Computer Support
Submit a Help Request
Request Technical Assistance through OIT’s Remedy Ticketing System
Check Status of a Help Request through OIT’s Remedy Ticketing System
Who we support:
College of Education Faculty, Staff and Students
What and Where we support:
All University purchased equipment:
- Mac and PC Desktop Systems
- Mac and PC Laptops
- Associated Peripherals
Software: Because of the diverse needs of the faculty and staff of the College of Education we provide software installation and support for just about all your needs. This includes all software available from MSD as well as any software that you have purchased elsewhere. Our knowledge base is more focused around the software available from MSD, so problems with other software may take more time to diagnose and repair. Our support of software does not equal training. Our knowledge extends to the installation, troubleshooting and basic use of most software applications. If you have need of application specific training please contact Training and Development located on campus. OIT does occasionally offer training for Microsoft Office Applications and some video editing software.
We service all University purchased equipment located on campus. If you are having problems with University owned equipment that you use in your home we ask that you bring it into the office. In other words, we do not make house calls. If you have need of a technician to come to your house to perform service we can recommend a local 3rd party to come to your home.
Contact Information for the OIT Computer Helpdesks:
Aderhold Hall:
Room 232
542-4357
coehelp@uga.eduRamsey:
Room 214
542-4417
coehelp@uga.eduRiver’s Crossing:
Room 134
542-4585
coehelp@uga.edu
OIT Computer Helpdesk hours for all locations:
Monday – Friday, 8a.m. – 5-p.m.
