4-21-99 RSA Regions III & IV Focus Group - Ideal Agency Characteristics
Patience
Flexibility (for example, the ability to attend school at one's own pace as able to handle it)
Work experience - the agency could help the consumer get work experience while receiving rehabilitation services.
Help from the agency finding a job
VR should help consumers get volunteer experience in a work setting
Individuality
Persons with disabilities working in the agency (as counselors, etc.)
Financing needed services
Meeting accessibility needs
Information to the public about disabilities, i.e. brain injuries
Accessibility within the agency; provision of interpreters for job interviews
Agency should study accessibility locally and advocate for accessibility
VR workers should be able to make consumers comfortable
Provision of good information
Counselor needs to have experience with various disabilities so that they can provide good information and services (i.e. specialist counselors)
Assistance in domestic issues as well as vocational issues (i.e. for a person 55+)
Aggressiveness in helping a person find a job **********
Sensitivity
Advocacy for consumers
Aggressive in helping a person get appropriate services
This area is not as receptive to people with disabilities as the large metropolitan area in this state.
Community advocacy
Can the agency actually be the site for volunteer experience? Typing, for example?
Counselors need to be accessible - easily contacted, on time, etc.
Transportation is important.
Recap of ideal qualities:
Patience
Flexibility
Work is emphasized and maximum assistance is given
Accessibility
Advocacy
Sensitivity
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